http://acrlog.org/2009/04/22/assessment-is-the-new-black/ Blogging by and for academic and research librarians Sat, 04 Feb 2012 22:32:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://acrlog.org/2009/04/22/assessment-is-the-new-black/comment-page-1/#comment-142563 Frank Biss Wed, 07 Oct 2009 23:58:37 +0000 http://acrlog.org/?p=1510#comment-142563 Over the past couple of years Counting Opinions has collaborated with SJSU_SLIS in providing MLIS students taking a Research Methods course led by Joe Matthews with subscriber approved access to current customer satisfaction feedback data. It has been a win for a) the students as they had access to data that would likely not have been available in other fashion b) SJSU-SLIS because they have been able to offer this to their students c) for Counting Opinions subscribers in that they had their data assessed by "fresh eyes" and d) Counting Opinions in that we have been able to expose "tomorrow's (and some already)" leaders with the opportunity to employ our technology. In our view, "talking the talk" around the need for quality data is well documented but what has been lacking perhaps have been the tools that allows libraries to "walk the walk." So I couldn't agree more with Scott's assertion that library schools would be serving their future graduates well if they offered specific courses around the determination of performance indicators, subsequent ongoing data capture, and resultant assessment practices. Over the past couple of years Counting Opinions has collaborated with SJSU_SLIS in providing MLIS students taking a Research Methods course led by Joe Matthews with subscriber approved access to current customer satisfaction feedback data. It has been a win for a) the students as they had access to data that would likely not have been available in other fashion b) SJSU-SLIS because they have been able to offer this to their students c) for Counting Opinions subscribers in that they had their data assessed by “fresh eyes” and d) Counting Opinions in that we have been able to expose “tomorrow’s (and some already)” leaders with the opportunity to employ our technology.
In our view, “talking the talk” around the need for quality data is well documented but what has been lacking perhaps have been the tools that allows libraries to “walk the walk.”
So I couldn’t agree more with Scott’s assertion that library schools would be serving their future graduates well if they offered specific courses around the determination of performance indicators, subsequent ongoing data capture, and resultant assessment practices.

]]>